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Private Policy

1. Introduction

At NN Fix, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services or website.

2. Data We Collect

We may collect and process the following personal data:

  • Name

  • Phone number

  • Email address

  • Device details (e.g. model, fault description)

  • Payment information (processed securely via third-party providers)

We do not intentionally collect sensitive personal data.

3. How We Use Data

Your data is used specifically to provide hardware repair solutions, manage your technical service inquiries, process payments, and ensure your hardware is safely returned to you following peak performance restoration.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on:

  • Contractual necessity – to carry out repair services

  • Legal obligation – for record keeping and compliance

  • Legitimate interests – to improve services and prevent fraud

5. Data Storage & Security

  • Your data is stored securely and protected against unauthorised access.

  • We only keep your data for as long as necessary to fulfil the purpose it was collected for.

  • We implement appropriate technical and organisational measures to safeguard your information.

6. Sharing Your Data

We do not sell your personal data.
We may share your data with:

  • Payment providers (for transaction processing)

  • Legal or regulatory authorities if required by law

7. Device Data & Privacy

  • Devices may be accessed during testing and repair.

  • We do not access personal files unnecessarily.

  • Customers are strongly advised to back up and remove personal data before repair.

  • NN Fix is not responsible for any data loss during repair.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, contact us using the details below.

8. Cookies (Website Use)

If you use our website, we may use basic cookies to:

  • Improve website functionality

  • Analyse traffic and usage

You can control cookies through your browser settings.

9. Contact Details

For any privacy-related inquiries, please contact us at:
Email: info@nnfix.tech
Phone: 07392002270
Address: 108 Oxford Street, Northampton, NN48HE

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